Shipping policy
At Auré Luxury, we carefully pack and dispatch all orders from Australia to ensure your products arrive safely and promptly.
Order Processing
• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• During product launches, sales, or peak periods, processing times may be slightly extended — we appreciate your patience.
Shipping Locations
• We currently ship Australia-wide.
• At this time, we do not offer international shipping.
Shipping Rates
• Shipping rates are calculated at checkout based on your location and order size.
• Any applicable shipping costs will be displayed before you complete your purchase.
Delivery Timeframes
Estimated delivery times once dispatched:
• Standard Shipping: 2–7 business days
• Delivery times may vary depending on your location and carrier delays.
Tracking
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
• Please allow up to 24 hours for tracking information to update.
Sample Orders
• Complimentary or sample products may require a shipping contribution to help cover handling and postage costs.
Delays & Responsibility
• Auré Luxury is not responsible for delays caused by postal carriers, weather events, or incorrect address details provided at checkout.
• Please ensure your shipping address is correct before completing your order.
Lost or Damaged Parcels
• If your parcel arrives damaged or is lost in transit, please contact us at info@aureluxury.com.au within 7 days of delivery so we can assist.